Staying at Our House

Our staff and volunteers strive to make your stay a little less stressful by providing as many of the comforts of home as possible. Each family is provided a clean room with fresh linens. Almost every evening, generous volunteers from our community prepare a home-cooked meal. There are four fully stocked kitchens in our House, and each floor has a living room, dining area, laundry room, and restrooms.

Who Can Stay at our House?

• Families who have a child 21 years or younger currently receiving medical treatment at a Louisville-area hospital.
• Families must live outside of Jefferson County, KY and Clark or Floyd County, IN to be eligible to stay.
• Parents under the age of 18, unless married, will need to have an approved adult parent or guardian staying with them.

To Request a Room:

• You will need a referral from a doctor, nurse, or social worker to confirm the need for a room. You can be put on our waiting list no more than four days in advance of the night you need to check-in.
• We do not take reservations. Once you check-in, as long as you use the room on a nightly basis, you may have a room until your child is discharged. Therefore, we don’t know who will be checking out on a given day.
• You will need to call the day you need to check-in to see if a room is available for you.
• We are usually able to accommodate most families on our waiting list; however, there are times when we are full. If we don’t have a room available, we will ask you to call back in a few hours to check again. If we cannot check you in that day, we will try to assist you in getting a discounted rate at a local hotel.

What Should You Know Before You Visit our House:

• Families are asked to contribute $20 per night, but nobody is turned away if they are unable to pay. If this is an issue, please speak to the manager when you check-in.
• Our House is a communal living environment so families share kitchens, living rooms, laundry rooms, and bathrooms (there are more than 20 private bathrooms in the House.) You are expected to keep your guest room tidy and to clean up after yourself in all common areas.
• You may have no more than 4 people per room, including babies.
• Your room will be ready with fresh bed linens and towels when you arrive. During your stay, it is your responsibility to wash these items.
• At check-out, we ask that you clean/prepare your room for the next incoming family.
• We have Internet access available in the 1st floor living room and wireless Internet access is available throughout the House.